INFORMATIONS
FAQ
Booking Conditions
You can book a car directly on our website by following these steps:
- Choose your pick-up location and date, as well as the return date.
- Select the type of vehicle you want.
- Fill out the booking form with your personal information.
- Confirm your booking by proceeding with the online payment.
Yes, the minimum age to rent a car is generally 23 years. However, certain vehicle types may have a higher minimum age requirement (e.g., 25 years for luxury cars). Drivers under 23 years old may be subject to additional fees. Also, drivers under 23 are not eligible for vehicle insurance; in case of damages, the driver under 23 is fully responsible for covering the costs.
To finalize your booking, you must provide the following documents when picking up the vehicle:
- A valid driver’s license (at least one year old).
- An ID (identity card or passport).
- A credit card in the main driver’s name for the security deposit.
Yes, you can modify or cancel your booking online, subject to the following conditions:
- Modification: You can modify your booking, subject to availability. Fees may apply if the modification results in a rate change.
- Cancellation: Cancellation is possible; a 5% cancellation fee of your payment will be retained for cancellations up to 14 days before the pick-up date. A 50% cancellation fee will apply for cancellations up to 2 days before the booking. No refund will be given for cancellations within 48 hours before the booking.
Generally, we require a 30% deposit or full payment at the time of booking to secure your vehicle. The balance, if any, can be paid no later than 48 hours before the vehicle pick-up.
Yes, you can book a car for another person. However, the main driver must be present at the vehicle pick-up with their driver’s license and credit card for the security deposit.
We accept payments by credit card (Visa, MasterCard, American Express). Cash payments are not accepted for online bookings. The main driver must present a valid credit card in their name for the security deposit.
Yes, a security deposit is required when picking up the vehicle. The deposit amount is held on the main driver’s credit card and varies depending on the type of vehicle rented. This deposit is released after the vehicle is returned, provided there are no damages or additional charges to be paid.
Yes, you can add an additional driver to your booking for an extra fee. The additional driver must also present a valid driver’s license and ID when picking up the vehicle.
Your booking generally includes basic insurance with a deductible of 30,000 FCP for all drivers who meet the following conditions: be at least 23 years old, have had a valid driver’s license for at least 2 years.
Fines and Violations Related to Car Rental
As the renter, you are responsible for all fines and violations committed during the rental period. If you receive a fine (e.g., for parking, speeding), it will be transferred to you, and you will need to pay it directly to the appropriate authorities.
If we receive a notification of a violation after the rental period, we will inform you by email or mail. We will also pass on your contact details to the authorities so they can contact you directly. In some cases, fines may be directly charged to the credit card used for the rental.
es, administrative fees may be applied for handling fines. These fees cover the administrative processing required to pass on your information to the authorities and to inform you of the violation. The amount of the administrative fees is [Amount in €].
If you wish to contest a fine, you must do so directly with the authorities who issued the violation. We will provide you with all the necessary information to contact the relevant organization, but we cannot intervene in the contestation process.
No, we are legally required to pass on the responsible driver’s information in case of a violation. This is part of the rental terms and conditions that you agree to when signing the contract.
It is possible that some fines (such as those for speeding) are processed several days after the violation. If you receive a fine after returning the vehicle, you must pay it according to the instructions provided by the authorities. The administrative fees for handling the fine will also be charged to you.
Failure to pay a fine may result in additional actions by the authorities, including increased penalties and additional charges. Additionally, if the fine is not paid, we reserve the right to debit the amount of the fine and associated fees from the credit card used for the rental.
Some violations, such as parking or speeding captured by automated cameras, may not be reported immediately. It is possible that you will receive a violation notification several weeks after the incident.
You can book a car directly on our website by following these steps:
- Choose your pick-up location and date, as well as the return date.
- Select the type of vehicle you want.
- Fill out the booking form with your personal information.
- Confirm your booking by proceeding with the online payment.
Yes, the minimum age to rent a car is generally 23 years. However, certain vehicle types may have a higher minimum age requirement (e.g., 25 years for luxury cars). Drivers under 23 years old may be subject to additional fees. Also, drivers under 23 are not eligible for vehicle insurance; in case of damages, the driver under 23 is fully responsible for covering the costs.
To finalize your booking, you must provide the following documents when picking up the vehicle:
- A valid driver’s license (at least one year old).
- An ID (identity card or passport).
- A credit card in the main driver’s name for the security deposit.
Yes, you can modify or cancel your booking online, subject to the following conditions:
- Modification: You can modify your booking, subject to availability. Fees may apply if the modification results in a rate change.
- Cancellation: Cancellation is possible; a 5% cancellation fee of your payment will be retained for cancellations up to 14 days before the pick-up date. A 50% cancellation fee will apply for cancellations up to 2 days before the booking. No refund will be given for cancellations within 48 hours before the booking.
Generally, we require a 30% deposit or full payment at the time of booking to secure your vehicle. The balance, if any, can be paid no later than 48 hours before the vehicle pick-up.
Yes, you can book a car for another person. However, the main driver must be present at the vehicle pick-up with their driver’s license and credit card for the security deposit.
We accept payments by credit card (Visa, MasterCard, American Express). Cash payments are not accepted for online bookings. The main driver must present a valid credit card in their name for the security deposit.
Yes, a security deposit is required when picking up the vehicle. The deposit amount is held on the main driver’s credit card and varies depending on the type of vehicle rented. This deposit is released after the vehicle is returned, provided there are no damages or additional charges to be paid.
Yes, you can add an additional driver to your booking for an extra fee. The additional driver must also present a valid driver’s license and ID when picking up the vehicle.
Your booking generally includes basic insurance with a deductible of 30,000 FCP for all drivers who meet the following conditions: be at least 23 years old, have had a valid driver’s license for at least 2 years.
Vehicle Maintenance and Cleaning
We understand that vehicles may accumulate dirt during normal use. However, if the vehicle is returned in an excessively dirty condition (e.g., significant stains, mud, sand, interior waste), cleaning fees may apply. These fees cover the time and resources needed to restore the vehicle to its original condition.
Excessive dirt includes:
- Permanent stains on seats or carpet.
- Excessive sand outside the provided mats, sand embedded in the carpet, sand on seats, and in the plastic supports of the cabin.
- Presence of mud or food waste in the cabin.
- Strong or unpleasant odors (tobacco, food, etc.).
- Graffiti or other unremovable marks on interior surfaces.
- Animal hair deposits requiring thorough cleaning.
Yes, you can clean the vehicle yourself before returning it. Just make sure to clean it properly by removing all waste, vacuuming the interior, and, if necessary, washing the exterior. A clean vehicle inside and out will avoid additional cleaning fees.
Cleaning fees vary depending on the condition of the vehicle at the time of return. Here is an estimate of possible fees:
- Standard interior cleaning: 5,000 FCP
- Deep cleaning for significant dirt: 8,000 FCP
- Decontamination for strong odors (smoking, pets): 8,000 FCP These amounts are indicative and may vary depending on the situation.
If you notice significant dirt during your rental period, we recommend cleaning the affected area as soon as possible. If you need help or advice for specific cleaning, don’t hesitate to contact our customer service. If you are unsure about your ability to clean it properly, it is best to report the issue when returning the vehicle.
If you believe that the applied cleaning fees are unjustified, you can contact our customer service to discuss the issue. We will review each situation on a case-by-case basis to ensure a fair resolution.
- Avoid eating or drinking inside the vehicle.
- Shake your feet before entering the car.
- Dust off your clothes and all beach bags.
- Dry off before getting into the car.
- Ensure that all passengers adhere to basic hygiene rules.
Family & Child Seats
Yes, we offer different types of child seats for rent to ensure your children’s safety during the journey. You can choose from several options based on the child’s age and weight, such as infant seats, toddler seats, and booster seats.
We offer the following types of child seats:
- Infant seat: Suitable for infants aged 0 to 12 months (or up to 13 kg).
- Toddler seat: Suitable for children aged 1 to 4 years (or 9 to 18 kg).
- Booster seat: Suitable for children aged 4 to 12 years (or 15 to 36 kg). Please select the appropriate seat type for your child when booking online.
When booking your car, you will have the option to add one or more child seats to your reservation. You can specify the type of seat needed based on your child’s age and weight.
Yes, additional fees apply for renting a child seat. The fees depend on the type of seat and the duration of the rental. The cost will be clearly indicated when you add the seat to your booking.
Yes, you are welcome to bring your own child seat if you prefer. Just make sure it is compatible with the car you are renting and meets safety standards.
Yes, child seats are mandatory for all children under 12 years old or shorter than 135 cm (4’5”). It is your responsibility to ensure that the child seat is installed correctly and that your child is safely secured while traveling.
Yes, you can add a child seat to your booking even after it has been confirmed, subject to availability. Please contact our customer service to arrange this.
Instructions on how to install the child seat will be provided when you pick up the vehicle. If you need assistance, our staff will be happy to help you install the seat properly to ensure your child’s safety.
If the child seat is damaged during your rental, you may be charged for the repair or replacement cost. Please ensure that the seat is used according to the manufacturer’s guidelines to avoid damage.
Yes, you can request multiple child seats if you are traveling with more than one child. Make sure to specify the number and type of seats needed when booking.
